YWCA Toronto

• Provides in-person reception duties, ensuring a welcoming environment for participants and the general public; answers participant inquiries via in-person, telephone, and email, refers participants to community resources as required;
• Applies strong problem-solving skills and diplomacy to deal with a broad range of highly contentious issues with clients and potential clients;
• Maintains registration and waiting lists for the program;
• Works with a team to improve workflow procedures and systems for program;
• Assists in participant outreach, pre-screening, and acceptance into the program; uploads participant information on tracking databases and spreadsheets;
• Creates and updates participant files in Case Management System, CTS or other databases;
• Ensures all data required for program reporting is collected and recorded accurately and assists with maintaining accurate participant records;
• Provides support with team meetings to send out agenda, take minutes and file records;
• Supports with sending and collating participant surveys;
• Assists with narrative and program statistical reports; compiles participant testimonials;
• Assist Manager with preparing and monitoring the program budget;
• Assist Manager with financial statements preparation for quarterly reviews and year-end reports;
• Prepares forecasts of cash flow, monitors expenses and uploads the required information to the funder and partner approved systems in consultation with the Manager
• In consultation with the Manager, prepares monthly claims and backup documentation, and submits them to the
• funders and program partners for reimbursement
• Maintains and prepares all bookkeeping according to the YWCA Toronto standards and policies
• Processes and maintains accounts payable and accounts receivable entries in GP Dynamics and exports to the Finance Department; monitors outstanding payments where necessary
• In collaboration with the program Manager and Job Developer, oversees all financial aspects of administering wage subsidies to program participants, including preparing all required financial documentation, monitoring payments, communicating with participants and reporting any discrepancies and issues
• Monitors and balances petty cash accounts
• Responsible for administration of office systems and equipment including ordering capital purchases and maintaining inventories of all office supplies, computers and equipment
• Responsible for program records management, which includes maintaining filing systems, recording monthly data in various databases for internal analysis and external reporting, and developing procedures and criteria for archiving and disposal
• Assists the Manager in checking data entry, monthly client statistics, Presto distribution, mileage reimbursement, etc.
• Shares responsibility for building security, including opening and night lock-up.
• Shares responsibility for the health and safety issues (i.e. evacuation of floor during fire drills)
• Ensures that the Health and Safety Guidelines are followed in accordance with the policies and procedures of
• YWCA Toronto.
• Assists with the coordination and implementation of special events such as graduations, or recruitment fairs

• In-depth knowledge of an academic or technical discipline normally acquired through completion of an
• undergraduate degree (accounting, finance, business administration, commerce or related field). (Cases for Equivalency will be considered);
• 3- 5 years’ demonstrated knowledge and experience in bookkeeping and accounting principles required
• Related experience delivering office administration in customer facing environments is required.
• Advanced computer skills in Windows, Word, Excel, Internet, and database applications.
• Very strong organizational skills and detail-oriented with the ability to follow through on competing tasks and
• meet deadlines.
• Motivated to engage with a variety of people (e.g., participants, vendors, guest speakers) and deliver exemplary service and maintain discretion, ethical boundaries and confidentiality
• Demonstrated skills in resolving client concerns, dealing with a diverse range of participant needs, upholding respect and diplomacy when handling challenging situations
• Ability to work both in a team and be self-directed to work independently
• Knowledge of youth, women’s services, settlement, adaptation and employment programs required Experience using OneDrive, Eventbrite, Zoom, MS Teams, LinkedIn and/or Learning Management Software is an asset.

• Comprehensive Medical, Vision, and Dental Coverage
• Life Insurance and Long-Term Disability Benefit
• Multi-Sector Pension Plan: Employer’s contribution of 5.75% and Employee Contribution of 3.25%
• Time off: Starts with 20 Vacation Days, 1.5 Days Per Month Sick Leave, 12 Paid Holidays, Health Promotional Days and 4 Float Days
• Other Benefits: Child Care Benefits, Maternity/Parental Leave Supplementary Employment Benefits, Educational/Sabbatical Leave, and Financial Assistance for Professional Development

YWCA Toronto transforms lives. As the city’s largest multi-service women’s organization, we help women and gender diverse people escape violence, move out of poverty and access safe, affordable housing.

We work tenaciously to break down barriers that hold women and gender diverse people back from achieving equality.

Vaccination Policy: In accordance with YWCA Toronto’s COVID-19 Vaccination Policy, all YWCA Toronto employees, students and volunteers are strongly encouraged to obtain all COVID-19 vaccinations and booster doses as recommended by Toronto Public Health

Please note: A vulnerable sector police reference check is required by the successful candidate before hiring.

YWCA Toronto promotes the principles of anti-oppression and adheres to the tenets of the Ontario Human Rights Code. We encourage applications from women and gender-diverse people of all races, ethnic origins, religions, abilities and sexual orientations.

YWCA Toronto provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted, please advise us if you require any accommodation. While we thank all candidates for their interest, only those selected for an interview will be contacted.

YWCA Toronto may use AI-supported tools to assist with parts of the recruitment process; all hiring decisions are made by people and guided by our commitment to equity and fairness.

YWCA Toronto is a Scent-Sensitive Workplace.