• Manages a caseload of clients post job start and monitors their progress towards one year of sustained employment, aligning with funder’s Key Performance Indicators (KPIs).
• Maintains ongoing client communication through phone, email, video calls, and text, ensuring timely follow-ups as per funder guidelines.
• Conducts monitoring/retention verification at 1, 3, 6, and 12-month intervals using various communication methods (email, fax, phone, employer site visits).
• Collects and uploads in WCG’s Customer Relationship Management System (CRM) FutureFit AI (FFAI) proof of employment documentation to support outcomes and Performance-based funding (PBF) claims.
• Assesses client needs and collaborates with the Manager and the Employment Consultants to provide appropriate resources and referrals.
• Completes assigned monitoring caseloads effectively, demonstrating strong organizational, time management, and attention-to-detail skills.
• Organizes employer Broker Incentive Agreement (BIA) payment requests once all required documents are verified.
• Ensures accurate record-keeping and provides proactive retention support to enhance client outcomes and facilitate Performance-based Funding (PBF).
• Stays current on local labour market trends, community resources, government employment programs, and best practices in job search and career development.
• Guides clients in using digital tools and online resources to support job retention and workplace success.
• Targets: Contacts and monitors 320 clients per month (16-20 clients/day)
• Represents YWCA Toronto at internal and external events, including job fairs, employer sessions, and community networking activities.

• Undergraduate degree in Human Resources, Career Counselling, Marketing & Sales, Business Administration or any other relevant field. (Cases for Equivalency will be considered);
• Minimum 2 years of experience in administrative support, data entry, or client service within a fast-paced, professional environment.
• Experience working in employment services or familiarity with Employment Ontario programs
• Proficiency in digital tools, including Microsoft Office Suite, Adobe Acrobat, DocuSign, and client data systems (e.g., CRM).
• Strong organizational and time management skills with the ability to handle multiple priorities and meet deadlines.
• Excellent verbal and written communication skills and attention to detail.
• Ability to follow established processes, maintain accurate records, and ensure data integrity.
• Demonstrates professionalism, and respect for confidentiality.
• Flexibility to work occasional evenings or weekends based on program needs.
• Able to work independently, take initiative, and adapt to shifting priorities
• Commitment to inclusive, client-focused service in a diverse workplace

• Comprehensive Medical, Vision, and Dental Coverage
• Life Insurance and Long-Term Disability Benefit
• Multi-Sector Pension Plan: Employer’s contribution of 5.75% and Employee Contribution of 3.25%
• Time off: Starts with 20 Vacation Days, 1.5 Days Per Month Sick Leave, 12 Paid Holidays, Health Promotional Days and 4 Float Days
• Other Benefits: Child Care Benefits, Maternity/Parental Leave Supplementary Employment Benefits, Educational/Sabbatical Leave, and Financial Assistance for Professional Development

YWCA Toronto transforms lives. As the city’s largest multi-service women’s organization, we help women and gender diverse people escape violence, move out of poverty and access safe, affordable housing.

We work tenaciously to break down barriers that hold women and gender diverse people back from achieving equality.

Vaccination Policy: In accordance with YWCA Toronto’s COVID-19 Vaccination Policy, all YWCA Toronto employees, students and volunteers are strongly encouraged to obtain all COVID-19 vaccinations and booster doses as recommended by Toronto Public Health

Please note: A vulnerable sector police reference check is required by the successful candidate before hiring.

YWCA Toronto promotes the principles of anti-oppression and adheres to the tenets of the Ontario Human Rights Code. We encourage applications from women and gender-diverse people of all races, ethnic origins, religions, abilities and sexual orientations.

YWCA Toronto provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted, please advise us if you require any accommodation. While we thank all candidates for their interest, only those selected for an interview will be contacted.

YWCA Toronto may use AI-supported tools to assist with parts of the recruitment process; all hiring decisions are made by people and guided by our commitment to equity and fairness.

YWCA Toronto is a Scent-Sensitive Workplace.